First, log in to your admin area and go the Teams section.
Now open their current team, either by finding it in the list or by searching through the teams.
Next, click on the "Members" tab and click on the "Options" button next to the user you want to move and select "Move team".
Find their new team
A pop up box will appear, allowing you to search for the team you want to move the user to. Use the navigation or search box to find the team you want and click on "Select".
You'll now have the option to review the team information, decide if you want the user's steps to remain on the old team or be transferred to the new one, and whether or not you want them to be notified by email.
Once you are ready simply click on "Move Team" and the user will be transferred to their new team.
If you have any questions or need any help, please contact us.