The most common issues affecting Garmin Connect syncing are:
The Garmin Connect mobile app has not synced your watch / band steps and therefore we have not received any steps from Garmin Connect to log.
Your missing steps are for a date before you connected to Garmin Connect - we only accept steps from the point you connect onwards (including if you disconnect and reconnect).
You have connected to Garmin Connect but not given permission to access your activity data.
You have connected to Garmin Connect but logged into the wrong Garmin account to the one you use on the Garmin Connect app.
The first thing to check is that you are connected to Garmin Connect on Big Team Challenge.
On the Big Team Challenge mobile app:
Open the sidebar and click Sync Devices
On the challenge website:
Click My Account then Sync Devices in the navigation
Ensure that the 'Active Device' says Garmin Connect. If you are not connected to Garmin Connect please see instructions here.
Check access and account
The next thing to check is that you are connected to the right account and have given permission to access your steps:
On the Garmin Connect mobile app:
Click on More (...) on the bottom tabs
Click on Settings
Click on Connected Apps
Ensure Big Team Challenge is shown and click
Ensure that Daily Health Stats is toggled on
Login and then visit https://connect.garmin.com/modern/settings/accountInformation
Ensure Big Team Challenge is shown and that Daily Health Stats is togged on
If Big Team Challenge is not shown on Garmin Connect apps but you are connected on Big Team Challenge, you may be connected to the wrong account. To resolve this:
Visit connect.garmin.com and then log out
Open up your challenge website and click My Account then Sync Devices in the navigation
Press Disconnect beside Garmin Connect
When redirected back, Press Connect beside Garmin Connect and ensure you login to the correct account.
Triggering a sync
Once you have connected Garmin Connect and checked the permissions, we should get a ping with your steps each time you sync your Garmin band with the Garmin Connect app. This happens in the background and is processed automatically, although there may be a delay of around 10 minutes before the daily total is updated on your Big Team Challenge account.
Getting in touch for help
If you are still having issues, please reach out to technical support by using the help chat on the Big Team Challenge mobile app or your challenge website.