Big Team Challenge

Michael Park

David Rushton

Get help using and participating in a Big Team Challenge.

Using Big Team Challenge

Video Tutorials

Find out how to register to take part in a challenge.

Register to take part

Find out about the Big Team Challenge app's features

What can I do in the app?

Find out about the permissions our app requests

What permissions does the Big Team Challenge iOS & Android app request?

View our status page to see if there are any problems with Big Team Challenge

Can I check the status of your systems?

Find out what to do if you're having problems registering for the challenge.

Having problems with the registration access code?

My Security Token has expired or is invalid. What does this mean?

I've created a second account by mistake. How do I delete it?

Getting Started

Find out how to delete incorrect distance entries

How do I delete distance entries?

Find out how to view your activity for each day of the challenge

How do I view my daily activity?

How challenge participants track their steps and sync their devices.

How do I track my steps?

Find out how to add manual distance to the challenge

Adding Your Distance Manually

Find out more about how to sync your steps via Apple Health

Syncing with Apple Health

Find out more about how to sync your steps via Google Fit

Syncing with Google Fit

Find out how to fix syncing issue with Google Fit

Google Fit isn't syncing to Big Team Challenge

Find out how to sync your steps from Fitbit

Syncing with Fitbit

How to connect your Garmin account to sync steps automatically

Syncing with Garmin Connect

Syncing with Samsung Health

Find out how to connect your Apple Watch to Big Team Challenge

Can I connect my Apple Watch?

Learn how to change and remove activity entries you added by mistake.

How do I amend or delete activity entries?

"Already connected to another tracker error" message

Adding Distance, Trackers & Apps

How do I update my timezone?

What does the "That email domain is invalid" error message mean?

"That email domain is invalid" error

Find out how to delete your account via the challenge website and app.

Deleting your account

Find out how to get access to your account if you've forgotten your password.

I've forgotten my password / reset my login

Find out how to update your display name and profile picture.

How do I update my display name and my profile picture/avatar?

Find out how to contact our customer support team

Contact Customer Support

My Account

How do I create a team?

Find out how to add or invite people to your team.

How do I add people to my team?

Find out what happens if your team completes the route before the challenge ends.

What happens when my team completes the route?

Find out how our average distance/steps leaderboards are calculated

How do the average leaderboards work?

Find out how to delete your team from the challenge website and app.

How do I delete my team?

Find out how to cancel a pending team invite.

How do I cancel pending invites?

Leaving a team

How do I edit my team name / title?

Find out what to do if you receive this error.

Why do I see the error "You cannot invite this recipient"?

My Team

Find answers and get help from Intercom Support and Community Experts