Using Big Team Challenge

Get help using and participating in a Big Team Challenge.

32 articles in this collection
Written by David Rushton and Michael Park

Getting Started

Video Tutorials

A range of video tutorials for new users

Written by Michael Park
Updated over a week ago

Register to take part

Find out how to register to take part in a challenge.

Written by Michael Park
Updated over a week ago

What can I do in the app?

Find out about the Big Team Challenge app's features

Written by Michael Park
Updated over a week ago

What permissions does the Big Team Challenge iOS & Android app request?

Find out about the permissions our app requests

Written by Michael Park
Updated over a week ago

Can I check the status of your systems?

View our status page to see if there are any problems with Big Team Challenge

Written by Michael Park
Updated over a week ago

Having problems with the registration access code?

Find out what to do if you're having problems registering for the challenge.

Written by Michael Park
Updated over a week ago

My Security Token has expired or is invalid. What does this mean?

Find out what this error message means.

Written by Michael Park
Updated over a week ago

I've created a second account by mistake. How do I delete it?

Find out how to delete a second account.

Written by Michael Park
Updated over a week ago

Adding Distance, Trackers & Apps

How do I track my steps?

How challenge participants track their steps and sync their devices.

Written by Michael Park
Updated over a week ago

Adding Your Distance Manually

Find out how to add manual distance to the challenge

Written by Michael Park
Updated over a week ago

Syncing with Apple Health

Find out more about how to sync your steps via Apple Health

Written by Michael Park
Updated over a week ago

Syncing with Google Fit

Find out more about how to sync your steps via Google Fit

Written by Michael Park
Updated over a week ago

Syncing with Fitbit

Find out how to sync your steps from Fitbit

Written by Michael Park
Updated over a week ago

Syncing with Garmin Connect

How to connect your Garmin account to sync steps automatically

Written by David Rushton
Updated over a week ago

Syncing with Samsung Health

Information for Samsung Health users

Written by Michael Park
Updated over a week ago

Can I connect my Apple Watch?

Find out how to connect your Apple Watch to Big Team Challenge

Written by Michael Park
Updated over a week ago

How do I amend or delete activity entries?

Learn how to change and remove activity entries you added by mistake.

Written by Michael Park
Updated over a week ago

"Already connected to another tracker error" message

Find out how to resolve this error.

Written by David Rushton
Updated over a week ago

My Account

How do I update my timezone?

Find out how to update your timezone

Written by Michael Park
Updated over a week ago

"That email domain is invalid" error

What does the "That email domain is invalid" error message mean?

Written by David Rushton
Updated over a week ago

Deleting your account

Find out how to delete your account via the challenge website and app.

Written by Michael Park
Updated over a week ago

I've forgotten my password / reset my login

Find out how to get access to your account if you've forgotten your password.

Written by Michael Park
Updated over a week ago

How do I update my display name and my profile picture/avatar?

Find out how to update your display name and profile picture.

Written by Michael Park
Updated over a week ago

Contact Customer Support

Find out how to contact our customer support team

Written by Michael Park
Updated over a week ago

My Team

How do I create a team?

Find out how to create your team

Written by Michael Park
Updated over a week ago

How do I add people to my team?

Find out how to add or invite people to your team.

Written by Michael Park
Updated over a week ago

What happens when my team completes the route?

Find out what happens if your team completes the route before the challenge ends.

Written by Michael Park
Updated over a week ago

How do I delete my team?

Find out how to delete your team from the challenge website and app.

Written by David Rushton
Updated over a week ago

How do I cancel pending invites?

Find out how to cancel a pending team invite.

Written by Michael Park
Updated over a week ago

Leaving a team

Find out how to leave your team.

Written by Michael Park
Updated over a week ago

How do I edit my team name / title?

Find out how to edit your team.

Written by Michael Park
Updated over a week ago

Why do I see the error "You cannot invite this recipient"?

Find out what to do if you receive this error.

Written by Michael Park
Updated over a week ago